Position title
Call Center Head with Leading Life Insurance company
Description
  • We are looking for a tele sales head with proven experience of 15 years in driving business through In-house tele RM call center
  • Driving topline and bottom line through sale on Bajaj Allianz life website and ensuring business continuity
  • Drive rated new business, annualized new business, rated first premium and first year lateral premium
  • Responsible for 13M persistency, completion ratios, NPS scores, auto pay mode activations and check mis-selling
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; Planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Assume responsibility of budgeting and tracking expenses also, responsible for direct In-house Pnl
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
  • Driving sales through tele sales tele callers
  • Designing competent contest for the sales force and driving motivation
Qualifications

Proven experience of 15 years in BFSI sales

  • Minimum qualification : Graduate
  • Prior experience in life Insurance tele sales will be preferred
  • Good comprehension of life insurance plans including Online ULIPs and Term will be an added advantage
  • Excellent people management skill to handle manpower of 200+
  • Excellent skills in communication

Language preferred : English

Contacts

Banindra Sahu

[email protected]

6352491029

Employment Type
Full Time
Beginning of employment
Immediately
Duration of employment
Full Time
Industry
Insurance
Job Location
Pune
Base Salary
₹ 2000000 - ₹ 2500000
Date posted
September 19, 2019
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Position: Call Center Head with Leading Life Insurance company

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